Frequently Asked Questions

Why should I buy from Pointer’s Jewelers instead of large chain store?

At Pointer’s, we understand that price is not the same as value. The quality of the jewelry, gifts and precious stones found at Pointer’s is superior to the large chain stores. Pointer’s purposely searches for manufacturers who make their products in America. When purchasing your next piece of fine jewelry, Pointer’s will not ask you to buy a ‘care policy’. We will inspect and clean your jewelry for free, whether you bought the piece at Pointer’s or not.

Why should I trust you?

Pointer’s has been earning trust, providing outstanding service and superior products for over 150 years. How have we done that? An honest, direct approach to selling. Well, let us provide you with an example. Most jewelry stores have special lighting in the ceilings to improve the sparkle of their jewelry. Pointer’s does not. We have the same lighting as you do in your home. Why? Diamond lighting will improve the look of lower quality diamonds and colored stones. Our jewelry sparkles and dazzles without special effects. Pointer’s jewelry is stunning in any light. We sell value.

What makes your company special and different?

We really do care! Pointer’s believes success comes down to the small things . . . the details.

The owners, Tim and TJ Sturm, are in the store. Pointer’s is a locally owned store with strong ties to our community.
Our inventory and resources set Pointer’s apart. In addition to our vast inventory, we will search manufacturers from around the country to locate that perfect item for you.
The staff is dedicated, skilled and experienced. If your perfect gift exists only in your imagination, then a Pointer’s craftsman will create it for you, just as you imagined it.

What are the benefits to shopping at Pointer’s Jewelers?

There are many benefits to shopping at Pointer’s Jewelers. Below are just a few reasons to give us a try!

· Product knowledge: Having been around the industry for generation, Pointer’s staff is proficient in knowledge of precious metals, diamonds and colored gemstones.

· Life after the sale: At Pointer’s Jewelers, it is not only about the sale. It is about your satisfaction. Pointer’s provides free gift wrap services, jewelry cleaning, inspections; and watches from Pointer’s receive free life time battery replacement.

Ease of Shopping: Ample parking is available in front of or very near the store. Pointer’s can be reached by phone, fax and the internet.
Custom Design: Talk to us about your ideas for a new custom piece of jewelry and Pointer’s will turn it into a gorgeous reality. Save you money? Yes, you will by using the old, mismatched gold, silver or diamond pieces taking up space in your jewelry box.
Repairs: Yes, Pointer’s Jewelers provides many jewelry repairs services, in house, from ring sizing to the most intricate restoration of family heirlooms. Pointer’s craftsmanship is to the highest of standards.